Accessing the Platform

Invitations

Users who receive invitations to join the platform can login by selecting the Sign In option in their emails. You will need to enter the email address and the temporary password that were listed.


A Skyword invitation email.

Once you successfully login, you will be prompted to enter your first and last name and to create a new password. As shown below, passwords must follow these guidelines:

  • Be at least 8 characters in length and no more than 30
  • A lower case letter
  • An upper case letter
  • A numerical character
  • A special character


The New Account Setup page requires your First & Last Name and the creation of a new password.

 

Activating Two-Step Verification

When prompted to activate two-step verification for your account, selecting an authentication method is the first step. This happens immediately after you sign in—you won’t be able to do anything in the Skyword Platform until you activate two-step verification.


You will be prompted to select an authentication method for two-step verification.

The preferred method is generating the verification code with Google Authenticator, a free app that can be installed on a mobile device (iOS, Android, Windows Phone and Blackberry devices are supported). You can also receive the verification code by text message (carrier rates may apply). After selecting a method, you will need to set up your mobile device.

Google Authenticator

If you choose to generate verification codes with Google Authenticator, you will need to install the app, add a new time-based token for Skyword, and then scan the barcode displayed on the screen. To setup on your mobile device, please follow these instructions.


You can set up Google Authenticator to generate the verification code.

If your mobile device does not have a camera, or the barcode cannot be scanned, you can manually enter a secret key in Google Authenticator.


You can manually enter a code to link Google Authenticator on your mobile device.

Next, you will need to enter the verification code generated by Google Authenticator to verify that the mobile device has been set up.


Enter the verification code to verify the mobile device.

Text Messages

If you want to receive verification codes via text messages, you will need to enter your phone number. Your phone must be capable of receiving SMS text messages (carrier rates may apply).


You can configure your phone to receive verification code via text message.

Skyword will send a text message with a verification code. You will need to enter this verification code to verify that the phone has been set up.


You must enter the verification code to verify your phone number.

Confirmation and Backup Codes

You will receive an email message confirming that two-verification has been activated. At this point, we strongly recommend printing and storing the backup codes. The link is displayed on the last page of the two-step verification setup process. For information about backup codes, see the last section of this article.


You should print and store the backup codes for your account.

You can also tell the Skyword Platform to trust your computer for 30 days. Skyword will remember the computer, and you will not need to enter another verification code on this computer for 30 days.

 

Signing in with Two-Step Verification

Once two-step verification has been activated for your account, you will need to enter a verification code when signing in to the Skyword Platform.


You will need to enter a verification code to sign in.

You can also tell the Skyword Platform to trust your computer for 30 days. When this checkbox is selected, Skyword will remember the computer and you will not need to enter another verification code for 30 days.

 

Backup Codes

Backup codes are single-use codes that allow you to sign in to the Skyword Platform without your mobile device. These backup codes can be accessed and generated from the My Account page.

Note: It’s very important to print the backup codes and store them in a safe location. If you ever lose your phone or cannot receive SMS text messages, you can use a backup code for emergency access to your Skyword account. To use a backup code, sign in to Skyword and enter a backup code when prompted for the verification code.

Follow these instructions to generate your backup codes:

  1. From the user menu, select My Account.
  2. In the Account Security section, click Generate/View Backup Codes.
  3. Enter your password.
  4. Select the Generate New Codes button. You should print the codes and store them in a safe place.

Note: Backup codes can only be used one time each. When a code is used, it will be removed from the backup code list. You can always generate new backup codes. Any existing codes that have not been used will be invalidated and removed when new backup codes are generated.

Was this article helpful?
2 out of 2 found this helpful
Follow
Have more questions? Submit a request

Comments

Powered by Zendesk